Frequently asked questions

    • Mercedes me user account
      • General
        • In which countries or regions and languages is Mercedes me available?

          In which countries or regions and languages is Mercedes me available?

          Mercedes me is available in the following countries or regions and their official languages:

          Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.

          Please note that the content my vary in individual countries or regions.

        • What do I need to do when moving to another country or region?

          What do I need to do when moving to another country or region?

          If you are moving or have moved, please update your address under "My data". You will then be prompted to complete the relocation process. This is necessary so that you can use the services from Mercedes me as usual in the new country or region. You will be guided through all the necessary steps.
          Please note that the relocation process must be carried out for each vehicle.

        • I have moved to another country or region. Why can I no longer see any Mercedes me connect content?

          I have moved to another country or region. Why can I no longer see any Mercedes me connect content?

          Mercedes-Benz connect is not yet available in all countries or regions. If you have moved to a country or region without Mercedes me connect, you can no longer see Mercedes me connect or use your connect services.

        • Mercedes me is not displayed correctly on my device. Which browsers are supported?

          Mercedes me is not displayed correctly on my device. Which browsers are supported?

          Mercedes me works with all common browsers.

          Should you have any problems regarding the display of Mercedes me, please call us.

        • I have discovered an error in Mercedes me. To whom should I send my suggestions or criticisms?

          I have discovered an error in Mercedes me. To whom should I send my suggestions or criticisms?

          Please feel free to contact us at any time with any suggestions or criticisms.

        • I keep receiving the same error message. What should I do?

          I keep receiving the same error message. What should I do?

          Please first follow the instructions in the error message. If the error reoccurs after this, please contact us.

      • My data and settings
        • I want to update my personal data. How do I do this?

          I want to update my personal data. How do I do this?

          To update your personal data, please select "My data" from the menu. This is where you can amend your personal details.

        • How do I change my password?

          How do I change my password?

          You can change your password under the menu item "My data". This page gives you the option of changing your password. You need your previous password to change it.

          For security reasons, strict password requirements apply to Mercedes me. Please make sure that your password meets at least three of the following criteria:
          - Password length at least 8 characters
          - Password includes upper-case letters (A-Z)
          - Password includes lower-case letters (a-z)
          - Password includes numbers (0-9)
          - Password includes special symbols

        • How can I change my email address?

          How can I change my email address?

          You can change your email address under the menu item "My data". On this page, there is an option to edit your email address. To change your email address, you need your password for Mercedes me.
          Please note: If you change your email address, a new verification process is required. And you must also use this new email address to log in to Mercedes me.

        • How can I delete my user account?

          How can I delete my user account?

          You can delete your user account for Mercedes me. Select the menu item "My data". This page shows you your personal data and the option to delete your registration.

          Please note:
          - Your user account also gives you access to other Mercedes-Benz portals. These will not be available to you either unless you re-register.
          - All your data in Mercedes me will be deleted, e.g. your personal data, your vehicle data.
          - Deletion will deactivate all the services in your vehicles, and all authorisations of co-users will be cancelled.

    • Define & activate vehicle
      • General
        • How do I define a vehicle in Mercedes me?

          How do I define a vehicle in Mercedes me?

          Log in to Mercedes me and select the "Add vehicle" function, e.g. under the menu item "My vehicles" > "Add vehicle". Then enter the vehicle identification number (VIN). If your vehicle supports Mercedes me connect, you can then activate it.

        • How do I activate my vehicle with Mercedes me connect functions?

          How do I activate my vehicle with Mercedes me connect functions?

          If you have not yet defined your vehicle in Mercedes me, please do this first (by selecting the menu item "My vehicles" > "Add vehicle"). You will then be guided through all the necessary steps, such as entering the address data and accepting the Terms of Use. If your vehicle supports Mercedes me connect, you will then be taken directly to the "Activate vehicle" page.

          If you have already defined your vehicle in Mercedes me, access the vehicle page and start the activation process there. You will be guided through all the necessary steps.

          Note:
          For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorised Mercedes-Benz dealer. These services are not activated by online enabling.

        • What are the restrictions if I do not accept the Terms of Use for Mercedes me connect services?

          What are the restrictions if I do not accept the Terms of Use for Mercedes me connect services?

          If you do not accept certain Terms of Use for Mercedes me connect, you will be unable to activate – and therefore use – those services to which the relevant Terms of Use apply.

        • Why do I need to prove my identity if I wish to use Mercedes me connect services?

          Why do I need to prove my identity if I wish to use Mercedes me connect services?

          The protection of your data is extremely important to Mercedes-Benz and Mercedes-Benz AG.

          Proof of identity ensures that no unauthorised persons are able to view or use your vehicle data and functionalities online.

        • How can I prove my identity?

          How can I prove my identity?

          In order to authenticate your identity, please present a valid identity document and the registration documents of your vehicle to your authorised Mercedes-Benz dealer. The dealer will then activate Mercedes me connect for your vehicle.

        • How can I obtain the verification code to activate my vehicle?

          How can I obtain the verification code to activate my vehicle?

          The verification code is sent to your vehicle during online activation and is shown on the vehicle display after the engine/motor is started.
          Please make sure that the engine/motor is switched on and there is a data connection to the mobile phone network. In an underground garage, for example, there may be problems with mobile reception.

          Note:
          For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorised Mercedes-Benz dealer. These services are not activated by online enabling.

        • I have not received a verification code, or cannot find it. What should I do?

          I have not received a verification code, or cannot find it. What should I do?

          If the verification code is not displayed in the vehicle, you can request it to be sent again by clicking on "Request new verification code" in Mercedes me. Please make sure that the engine/motor is switched on and there is a data connection to the mobile phone network. In an underground car park, for example, there may be problems with mobile phone reception.
          Please note: the code is valid for a maximum of 30 days. You can request it again a maximum of two times. This will render the previous code invalid.

          Alternatively, you can request the verification code directly in the vehicle. To do this, contact the Customer Assistance Centre using the Info Call button in your overhead control panel, or via the "MB Contact" phone book entry in your multimedia system. Inform the staff member that you wish to enable your vehicle for Mercedes me connect. You can then enter the code in Mercedes me and complete the activation process.

          Please use the SOS button for emergency calls only - not for activation purposes.

        • My vehicle does not have an Info-Call button in the overhead control panel. What can I do?

          My vehicle does not have an Info-Call button in the overhead control panel. What can I do?

          Please call the Mercedes-Benz Customer Assistance Centre via the "MB Contact" phone book entry in your multimedia system. Inform the staff member that you wish to enable your vehicle for Mercedes me connect. If you cannot find an "MB Contact" phone book entry, please contact your Mercedes-Benz service partner.

          Please use the SOS button for emergency calls only - not for activation purposes.

        • I am unable to complete the online activation process, and my vehicle is no longer shown in Mercedes me. What should I do?

          I am unable to complete the online activation process, and my vehicle is no longer shown in Mercedes me. What should I do?

          You have requested the verification code too often. Your vehicle has been removed from Mercedes me for security reasons.

          To activate your vehicle for Mercedes me connect, please visit your authorised Mercedes-Benz dealer in person. Please take an identity document, the vehicle registration certificate and the email address or mobile phone number (login details) for your Mercedes me user account along with you to this appointment.

        • I have activated my vehicle, but my connect services are deactivated.

          I have activated my vehicle, but my connect services are deactivated.

          After activating your vehicle, you have to drive your vehicle outside for a short while so as to establish a data connection to the mobile phone network. It may then take around 20 or 30 minutes for the services to be activated.
          You can then use and manage the services online for yourself.

          Please note:
          In rare cases, activation may take 48 hours.
          For your security, certain services such as Remote Door Locking & Unlocking or certain Tracking Services require an identity check.

          You can see all the services activated in your vehicle on the vehicle page. You can alter the status of the services at any time under "Manage services".

    • Manage vehicle & co-users
      • My vehicle
        • What is the benefit of choosing a Mercedes-Benz service partner for my vehicle?

          What is the benefit of choosing a Mercedes-Benz service partner for my vehicle?

          Your Mercedes-Benz service partner is directly involved in particular in the Maintenance Management and Telediagnostics services. The vehicle reports the need for a service directly to the Mercedes-Benz service partner, who then sends you a personal quotation on that basis. This means that to activate the Maintenance Management and Telediagnostics services you must first select a Mercedes-Benz service partner for your vehicle.

          With regard to the Mercedes me Adapter retrofit solution, it is also necessary to select a Mercedes-Benz service partner as the Maintenance Management service, for example, is integrated into the Mercedes me Adapter service.

        • How can I select or change my Mercedes-Benz Service partner and corresponding contact person?

          How can I select or change my Mercedes-Benz Service partner and corresponding contact person?

          To select or change your Mercedes-Benz Service partner, click on "Service partner" on the vehicle page for the vehicle concerned. There you can manage your contact person for sales & advice and for service.

          Only main users of a vehicle can change or choose the authorised Mercedes-Benz dealer.

        • How can I select a Mercedes-Benz dealer in a different country or region?

          How can I select a Mercedes-Benz dealer in a different country or region?

          You can only choose dealers in the country or region shown in your address for your vehicle.

        • How can I tell in Mercedes me that my vehicle supports Mercedes me connect?

          How can I tell in Mercedes me that my vehicle supports Mercedes me connect?

          First, define your vehicle in Mercedes me. You can find this function under "My vehicles" > "Add vehicle", for example. If your vehicle supports Mercedes me connect, you will be informed of this during the "Define vehicle" process and will be guided through the next steps.

        • I have a leased vehicle. Can I use the Mercedes me connect services with it?

          I have a leased vehicle. Can I use the Mercedes me connect services with it?

          Yes, you can also use the connect services with a leased vehicle. The only requirement is that the vehicle supports the Mercedes me connect services.

          To check whether your vehicle supports Mercedes me connect, simply define the vehicle in Mercedes me. You can find this function under "My vehicles" > "Add vehicle", for example. If your vehicle supports Mercedes me connect, you will be informed of this during the "Define vehicle" process and will be guided through the next steps.

        • How can I enter the registration number of my vehicle in Mercedes me?

          How can I enter the registration number of my vehicle in Mercedes me?

          You can enter or change your vehicle's registration number under "Manage vehicle". To do this, select the relevant vehicle and click on "Manage vehicle" next to the vehicle on the vehicle page.

          Please note:
          Only the main user of the vehicle can enter or change the registration number.

        • My vehicle is no longer shown in Mercedes me. What is the reason?

          My vehicle is no longer shown in Mercedes me. What is the reason?

          If your vehicle is no longer shown in Mercedes me, this may be due to a number of reasons:

          A. Have you purchased a new vehicle with Mercedes me connect functions, but it has not yet been delivered to you? Unfortunately you will need to wait for the vehicle handover in this case. During the vehicle handover, your new vehicle will usually be assigned to your user account in Mercedes me by your Mercedes-Benz dealer, and it appears in the vehicle overview. If you have already taken delivery of your new vehicle, you can define your vehicle in Mercedes me yourself (under the menu item "My vehicles" > "Add vehicle").

          B. Were you a co-user of a vehicle with Mercedes me connect functions? The main user of your vehicle has possibly withdrawn your co-user status for the vehicle, or the vehicle has been deleted by the main user. Please contact the main user.

          C. Was the vehicle assigned to you? Another user has also defined the vehicle in Mercedes me, and it is shown in this user's account. At present, each vehicle can only be defined once. We are working on an update which will be available shortly.

          Do you want the vehicle to be shown again? For this purpose, select "Add vehicle" under the menu item "My vehicles".

          Have you accidentally deleted the vehicle yourself? Simply add it again. For this purpose, select "Add vehicle" under the menu item "My vehicles". If the deleted vehicle is a vehicle with Mercedes me connect functions, you can activate it for Mercedes me connect afterwards.

        • The picture of my G-Class is not correct. What is the reason?

          The picture of my G-Class is not correct. What is the reason?

          Unfortunately, no pictures of the vehicle configuration are yet available for the G-Class*, therefore standard pictures are used.

          * Applies to vehicles produced between 09/2017 and 03/2018.

        • How can I delete my vehicle in Mercedes me?

          How can I delete my vehicle in Mercedes me?

          You can delete your vehicle under "Manage vehicle". To do this, go to "My vehicles" and select the relevant vehicle, then click on "Manage vehicle" or the vehicle designation on the vehicle page. Click on "Remove vehicle" on this page. You must confirm removal of your vehicle on the page that then appears. After confirmation, the vehicle will be removed from Mercedes me, and all connect services will be deactivated.

          - If you delete the vehicle as a main user, you and all co-users will receive a notification.

          - If you delete the vehicle as a co-user, the vehicle will only be deleted from your user account, and you will receive a notification. The main user can continue to use the vehicle in Mercedes me as usual.

          Please note: Deletion cannot be undone.

      • Co-users
        • I wish to allow another person to use the Mercedes me connect services in my vehicle. How can I do this?

          I wish to allow another person to use the Mercedes me connect services in my vehicle. How can I do this?

          Only the main user of a vehicle with Mercedes me connect services can invite other people to use the same services in the vehicle. This works as follows:

          Select the relevant vehicle under "My vehicles". On the vehicle page, click next to the vehicle on "Manage co-users" or on a smartphone click on the "+" under the vehicle and then on "Manage co-users".

          From there you can send an invitation to someone ("Invite co-user"). Please note that the invited person must also have a Mercedes me user account.

          The future co-users will receive an email with an invitation, which they can accept by clicking on the corresponding link in the email. Please note that when clicking on the link, the co-user must be logged in at Mercedes me. Having accepted the invitation, he/she can use the Mercedes me connect services in your vehicle.

        • What rights does a co-user have?

          What rights does a co-user have?

          A co-user of a vehicle with Mercedes me connect services can use the same services as the main user - except Maintenance Management and, if available for your vehicle, Telediagnostics. However, co-users are unable to activate or deactivate services.

          Also, the main user is the only person who can invite other co-users or select a Mercedes-Benz dealer.

        • I have invited a co-user, but I cannot find him/her in the list of co-users. What might be the cause?

          I have invited a co-user, but I cannot find him/her in the list of co-users. What might be the cause?

          The invited co-user will not appear in the list until he/she has accepted the invitation - within the set time limit. Once this is done, the co-user will appear in the list of co-users with his/her full name and email address or mobile phone number.

        • I have been authorised as a co-user of a vehicle; however, the confirmation link takes me to an error page. What could be the reason?

          I have been authorised as a co-user of a vehicle; however, the confirmation link takes me to an error page. What could be the reason?

          The error page appears if you have exceeded the period allowed for confirmation of the authorisation (five days) or you are currently logged in to Mercedes me with the wrong user account.

          - If the period allowed for confirmation has been exceeded, please contact the main user of the vehicle for a new authorisation.

          - Please check whether you are logged in with your user account. If not, please log out and click on the link in the invitation email again.

        • How can I remove a co-user?

          How can I remove a co-user?

          As the main user of your vehicle, you can also withdraw a co-user's right to use the services. To do this, select the relevant vehicle under "My vehicles". Then click next to the vehicle on "Manage co-users" or on a smartphone click on "+" under the vehicle and then on "Manage co-users".

          This displays a list of all co-users of the relevant vehicle. To remove a co-user, click on the "Remove" icon.

          A confirmation email will be sent to you and the co-user.

      • Digital Service Report
        • Where can I find the Digital Service Report for my vehicle?

          Where can I find the Digital Service Report for my vehicle?

          Select the relevant vehicle under "My vehicles". Please click on " Digital Service Report" in the "Mercedes me assist" section on the vehicle page. Now you only need to activate the Digital Service Report by entering the six-character security code (SecCode).

          You can find the code on the printed service report (maintenance sheet) which you received from your authorised Mercedes-Benz dealer when you collected the vehicle.

          Please note that the Digital Service Report is only available for vehicles produced from July 2008 onwards.

        • I cannot access the Digital Service Report. What might be the cause?

          I cannot access the Digital Service Report. What might be the cause?

          If you cannot access the Digital Service Report, there may be a number of reasons:

          A. Your vehicle does not support the Digital Service Report. It is unfortunately only available for vehicles produced from July 2008 onwards.

          B. Your authorised Mercedes-Benz dealer has not created a Digital Service Report. Please contact your workshop to have a report created. You can then view the Digital Service Report on the Mercedes me Portal.

          C. The data from Mercedes me are not yet up-to-date. You can view the Digital Service Report online one day after the vehicle is serviced at the earliest.

          D. The security code has expired, or you have entered it incorrectly too often. Please contact your authorised Mercedes-Benz dealer and request a new security code.

        • My security code (SecCode) is not accepted and I receive an error message. What is the reason?

          My security code (SecCode) is not accepted and I receive an error message. What is the reason?

          If your security code is not accepted, there may be a number of reasons:

          A. You have entered the wrong security code. Please note that only the security code for the last vehicle service is valid.

          B. The security code has expired, or you have entered it incorrectly too often. Please contact your authorised Mercedes-Benz dealer and request a new security code.

      • Buying or selling a vehicle with Mercedes me connect functions
        • I have purchased a vehicle with Mercedes me connect from a private individual. What do I do next?

          I have purchased a vehicle with Mercedes me connect from a private individual. What do I do next?

          If you have not yet defined your vehicle in Mercedes me, please do this first (by selecting the menu item "My vehicles" > "Add vehicle"). You will then be guided through all the necessary steps, such as entering the address data and accepting the Terms of Use. After this, you will be taken straight to where you can activate your vehicle. This is a prerequisite for use of the Mercedes me connect services.

          Once your vehicle has been defined and activated, you will find it under "My vehicles" and you will be able to use the Mercedes me connect services.

          Note:

          For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorised Mercedes-Benz dealer. These services are not activated by online enabling.

        • What do I need to consider if I sell my vehicle with Mercedes me connect, or return a leased vehicle or a company car?

          What do I need to consider if I sell my vehicle with Mercedes me connect, or return a leased vehicle or a company car?

          If you have paired your vehicle incorporating Mercedes me connect functions with your user account, you must unpair it before you sell the vehicle. You can do this either directly in Mercedes me or through your authorised Mercedes-Benz dealer. The vehicle will then be removed automatically from your user account. If other vehicles with Mercedes me connect functions are paired with your user account, the services in those vehicles will continue to operate as before.

    • Mercedes me connect services
      • Requirements, availability & pricing
        • What are the requirements for using Mercedes me connect?

          What are the requirements for using Mercedes me connect?

          The Mercedes me connect services can only be used with a vehicle that is fitted with the Mercedes me connect Communication Module.

          The "Mercedes me Adapter" telematics retrofit solution and the Mercedes me Adapter App allow as yet unconnected vehicles to use various functions.

          You must also do the following in order to use the services:

          You must accept the Terms of Use for the various services. You can do this by defining your vehicle in Mercedes me and activating it for Mercedes me connect. You will be guided through all the necessary steps to do this.

          You will be sent a confirmation email after activation of the Mercedes me connect services. You will then be able to use and manage the services online on your own.

          Which services are available for your vehicle depends, among other things, on your vehicle's equipment.

          Please see the overview of services for information about the availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

          More information about the Mercedes me Adapter:

          >www.mercedes.me/adapter

        • What services are available for my vehicle?

          What services are available for my vehicle?

          All the services available for your vehicle are listed in Mercedes me. Call up the vehicle page and click on "Manage services". On the page that follows you will find all the services available for your vehicle and can change their status.

        • What optional equipment do I need to use the Mercedes me connect services?

          What optional equipment do I need to use the Mercedes me connect services?

          That depends on the particular Mercedes me connect service.

          The Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, can be used with the basic "Communication Module (UMTS) for the use of Mercedes me connect services".

          For most other services you require the Remote Online or COMAND Online option. Some services, e.g. Digital Vehicle Key, require further optional equipment.

          Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

          > Go to the Terms of Use {link to MMP page Terms of Use}

        • What does it cost to use the services?

          What does it cost to use the services?

          That depends on the particular Mercedes me connect service.

          The Mercedes me connect Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, have no limit on their duration and can be used without further charges.

          Most of the other services, e.g. Remote Retrieval of Vehicle Status or Parked Vehicle Locator, have a limit on their duration. Their use is only free of charge within this period, You can extend the services at the end of the period of use. You also require certain optional equipment (e.g. Remote Online, COMAND Online or other items) to use the services in your vehicle.

          Please see the overview of services for information about durations and necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

          > Go to the Terms of Use {link to MMP page Terms of Use}

        • For how long can I use the Mercedes me connect services?

          For how long can I use the Mercedes me connect services?

          You can keep using the Mercedes me connect services until either you or Mercedes-Benz AG terminate the services.

          There may sometimes be a time limit on the use of certain services that require optional extras in the vehicle. The optional Remote Online and Live Traffic Information services, for example, expire after three years. You can extend the services at the end of the period of use.

        • How can I obtain additional services for my vehicle?

          How can I obtain additional services for my vehicle?

          Additional Mercedes me connect services for your vehicle can be found in the Mercedes me Store. You can visit the store as follows:

          - Call up the vehicle page and select the link there to the Mercedes me Store. This will take you straight to the product overview in the store.

          - Alternatively, you can select the desired service on the vehicle page in the "Mercedes me connect services" section. If you have not yet purchased the service, you will be automatically redirected to the store.

        • Can I also use Mercedes me connect services when I am abroad?

          Can I also use Mercedes me connect services when I am abroad?

          Mercedes me connect services are not yet available everywhere. You can use the services only if you live in one of the countries or regions listed below.

          When travelling, you can use the services that you have activated in your home country in other countries or regions, too – as long as they are also available there.

          Please note: Tracking Services (e.g. the Parked Vehicle Locator service) are only available in countries with GPS coverage.

          - The Mercedes me connect services are fully available to you in Austria, Belgium, China, Czech Republic, Denmark, Finland, France, Germany, Hungary, India, Italy, Japan, Korea, Liechtenstein, Luxembourg, Malaysia, Mexico, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.

          - The Live Traffic Information service is not available in Ireland, South Africa, Slovakia and Turkey.

          If you are resident in one of the countries or regions in which the Mercedes-Benz emergency call system is available as listed above, you can also use this service in Bulgaria*, Finland*, Greece*, Lithuania*, Malta* and Romania*.

          * COMAND NTG5*1 system only

        • On what basis are the chargeable Mercedes me connect services taxed?

          On what basis are the chargeable Mercedes me connect services taxed?

          The Mercedes me connect services are electronically provided services. Accordingly, the country code of the SIM card installed in the communications module is used as a basis when the services are used. Depending on the model series, these SIM cards are either from the Netherlands (VAT rate 21%) or Germany (VAT rate 19%).

          The invoice for Mercedes me connect services is exclusively for private customers, and is not VAT-deductible.

      • Activating and deactivating services
        • How can I activate or deactivate services?

          How can I activate or deactivate services?

          To activate or deactivate services, click on "Manage services" on the vehicle page.

          A special arrangement applies to the Vehicle Tracker, Geofencing, Route Planning and Parked Vehicle Locator services (if available in your vehicle): You can also have these services deactivated by us at any time by calling from the vehicle. This option is available to any driver and is anonymous. It is not possible to activate the services using the same method.

        • How long does it take for the activation or deactivation of services to take effect?

          How long does it take for the activation or deactivation of services to take effect?

          Once you have activated or deactivated a service via Mercedes me, the new settings will be sent to your vehicle or, for vehicles with Mercedes me Adapter, to your smartphone. Please drive your vehicle in the open for a short while so as to establish a data connection to the mobile phone network. Afterwards it can take around 20 to 30 minutes for the services to be activated/deactivated.

          You can then use and manage the services online for yourself.

        • What is the Mercedes me PIN, and what do I need it for?

          What is the Mercedes me PIN, and what do I need it for?

          The Mercedes me PIN has various functions in the multimedia system, depending on the vehicle's equipment. In the Mercedes me App, you need the PIN to use some Mercedes me connect services.

          You can assign the Mercedes me PIN under "Manage driver profile" on the vehicle page. Or in the Mercedes me App under "Profile > Settings". You can also reset it there.

      • In-Car Office
        • What do I need to do in Mercedes me in order to use the service in the vehicle?

          What do I need to do in Mercedes me in order to use the service in the vehicle?

          To use In-Car Office in the vehicle, you need to define your vehicle in Mercedes me and activate it for the Mercedes me connect services. You will be guided through all the necessary steps. Then simply go to the vehicle page and under "In-Car Office" select the online services you require and enter your user details. To do this, you need a user account for these online services.

          The service can be used in the vehicle immediately once it is set up.

          If you have already defined your vehicle and activated the services, you can activate In-Car Office directly on the vehicle page under "Manage services".

          Note:

          Please see the overview of services for information about availability of In-Car Office in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • How do I use In-Car Office?

          How do I use In-Car Office?

          If the service is activated in your vehicle, this is indicated by a laptop icon. Simply use the controller to select "In-Car Office" in the multimedia system. You can then use all the functions and have forthcoming events shown to you in the diary, for example.

          Detailed instructions for use in the vehicle can be found in the Owner's Manual of your Mercedes-Benz.

          Please note:

          - You will find the service in the vehicle under the name "In-Car Office".

          - To use In-Car Office, your mobile phone must be connected to the multimedia system (COMAND Online or MBUX).

          - Individual functions and their operation depend on the model series and the multimedia system in your vehicle, i.e. they may differ from this description.

        • What online services can I use with In-Car Office functions?

          What online services can I use with In-Car Office functions?

          At present you can use Office 365 in the vehicle. Further services are planned.

          In addition you can store a telephone number for return calls in the vehicle and conveniently take part in conferences.

          Please note:

          Individual functions and their operation depend on the model series and the multimedia system in your vehicle, i.e. they may differ from this description.

        • I have activated In-Car Office but cannot use the service in the vehicle. What can I do?

          I have activated In-Car Office but cannot use the service in the vehicle. What can I do?

          If an error occurs when accessing the service, please contact us directly – we will assist you as quickly as possible.

        • I have activated In-Car Office, but cannot see any data in the vehicle. What can I do?

          I have activated In-Car Office, but cannot see any data in the vehicle. What can I do?

          Check in Mercedes me whether you have activated the service. If it has been activated, it will appear on your vehicle page.

          If the service has not been activated, you can easily activate it by going to "Manage services".

          If the service has been activated, go to "In-Car Office" in Mercedes me to check:

          - Whether you have entered your user details for the online services you require

          - Whether there is a connection to these online services (display with notification "Connected with").

          If a notification appears that the session has ended, you must reconnect the user account.

          Check whether the vehicle has a connection to the mobile phone network, and make sure that you are in an area with adequate network availability.

          Please note:

          If more than a year has elapsed since the initial date of registration of your vehicle, the "In-Car Office" service will need to be purchased in the Mercedes me Store before it can be used.

        • What data do I need to store for a telephone conference?

          What data do I need to store for a telephone conference?

          In most cases all the data required for a telephone conference are input by the organiser, i.e. you do not need to enter any further data.

          Individual functions and their operation depend on the model series and the multimedia system in your vehicle, i.e. they may differ from this description.

        • How do I create a call list?

          How do I create a call list?

          The call list is created automatically: every task containing a telephone number is recognised as a call by the vehicle. This means that no further action is required on your part.

          There is just one restriction: only telephone numbers with at least 8 digits are recognised..

          Please note:

          Individual functions and their operation depend on the model series and the multimedia system in your vehicle, i.e. they may differ from this description.

        • What is required to call a number from an appointment or task list?

          What is required to call a number from an appointment or task list?

          Ensure that you have connected your mobile phone to the multimedia system via Bluetooth.

          Further information about this can be found in your vehicle's Owner's Manual.

        • How can I create an appointment with an address to which I can navigate?

          How can I create an appointment with an address to which I can navigate?

          Simply enter a name in the location box for the appointment, then follow the instructions on the display. This enables you to navigate to the appointment very conveniently.

          Please note:

          - If the place name is not complete, you may still be able to navigate to it. Depending on the model series, you may have the option of manually adding information to the navigation system.

          - Individual functions and their operation depend on the model series and the multimedia system in your vehicle, i.e. they may differ from this description.

        • I want to lend someone my vehicle, but prevent the other driver from viewing my calendar. How can I do this?

          I want to lend someone my vehicle, but prevent the other driver from viewing my calendar. How can I do this?

          To prevent other drivers from viewing your personal calendar, simply use the "temporary deactivation" function in Mercedes me. You will find this on your vehicle page under "In-Car Office". Enter a date up to which the calendar is not to be shown in the vehicle. You can use the calendar function again by clicking on "Reactivate" to end the pause function.

          If you have the MBUX multimedia system, you can also use the function in the application's settings in the vehicle. Reactivation is only possible from Mercedes me.

      • Car Sharing
        • What is Car Sharing?

          What is Car Sharing?

          The Car Sharing service enables you to share your vehicle with family members and friends – conveniently, reliably, and without having to hand over a key. You decide when, to whom, and for how long you make your vehicle available.

        • How does Car Sharing work?

          How does Car Sharing work?

          The Car Sharing service works simply via the Mercedes me Car Sharing App:

          - The vehicle lender (main user) invites one or more co-users via Mercedes me.

          - The lender offers his or her vehicle for a certain period of time via the Mercedes me Car Sharing App. The co-users (borrowers) he or she invites see when the vehicle is available and can request it during this period.

          - The lender can accept or refuse requests. The borrower receives a notification in either case.

          - Once the lender has accepted a request, the borrower can locate the vehicle 15 minutes before the start of the lending period using the Mercedes me Car Sharing App.

          - The borrower uses the app to unlock the vehicle before removing the vehicle key from the glove compartment.

          - The borrower uses the vehicle key to lock and unlock the vehicle when leaving and returning to the vehicle during the lending period.

          - At the end of the lending period, the borrower parks the vehicle at the agreed location and puts the key back into the glove compartment. The borrower then gets out of the vehicle and ends the lending period using the app.

          - The parked vehicle is now locked safely and protected against theft again.

        • What are the requirements for using Car Sharing?

          What are the requirements for using Car Sharing?

          Lending a vehicle:

          - You can only lend your vehicle if it is equipped with the "Pre-installation for Car Sharing" (Code 20U).

          - As the lender, you need a Mercedes me user account.

          - Your vehicle must be defined in your user account via Mercedes me and activated for the use of the Mercedes me connect services. You will be guided through all the necessary steps, e.g. acceptance of the Terms of Use, when you define the vehicle.

          - As the lender, you invite those who are allowed to request and borrow the vehicle as co-users of your vehicle via Mercedes me.

          - As the lender, you also need the Mercedes me Car Sharing App*.

          Borrowing a vehicle:

          - You need a Mercedes me user account to borrow a vehicle.

          - As the borrower, you must be a vehicle co-user. For this purpose you receive an invitation from the main user (lender), which you confirm.

          - As the borrower, you also need the Mercedes me Car Sharing App*.

          * Available for Android 5.0 / iOS 9.3 or later smartphones

        • How do I invite co-users for Car Sharing?

          How do I invite co-users for Car Sharing?

          Select your vehicle under "My Vehicles" in Mercedes me. You can invite family members and friends with their email addresses or mobile phone numbers under "Manage co-users". These people then receive an invitation and set up their own Mercedes me user account.

        • What is the process for vehicle handover (return)?

          What is the process for vehicle handover (return)?

          Vehicle handover takes place entirely using the Mercedes me Car Sharing App, with no need to physically hand over the vehicle key:

          - The borrower can locate the vehicle using the app 15 minutes before the start of the lending period.

          - Once the borrower arrives at the vehicle, he or she can unlock it using the app and then activate the key left in the glove compartment.

          - During the lending period the borrower uses the vehicle key as usual to start, lock, and unlock the vehicle.

          The vehicle return process works in exactly the same way:

          - At the end of the lending period, the borrower puts the key back into the glove compartment.

          - He or she ends the lending period using the app, deactivating the key and locking the vehicle safely again.

        • As the lender, must I always leave a vehicle key in the glove compartment?

          As the lender, must I always leave a vehicle key in the glove compartment?

          Yes, there must always be a vehicle key inside the vehicle. You can use your second key for this purpose, however.

          The key is deposited in the glove compartment and then registered via the Mercedes me Car Sharing App.

        • Can I leave or lock the vehicle during the lending period without ending the lending period?

          Can I leave or lock the vehicle during the lending period without ending the lending period?

          Yes, the key left in the vehicle is activated at the start of the lending period. You use this key to start the vehicle as normal and, if you leave the vehicle during the lending period, lock and unlock the vehicle.

          The key is only deactivated when you end the lending period using the Mercedes me Car Sharing App. The lending period should only be ended after the vehicle has been parked at the agreed location.

        • How do I end a lending period?

          How do I end a lending period?

          As the borrower, you must park the vehicle at the agreed location. Put the vehicle key back into the glove compartment and end the lending period using the Mercedes me Car Sharing App.

          The lender receives a notification that the lending period has ended via the app.

        • To what extent is my vehicle insured during the lending period?

          To what extent is my vehicle insured during the lending period?

          Your vehicle is always insured in accordance with your personal insurance tariff. Please ensure that your insurer provides the desired level of coverage for third-party use of the vehicle.

          For details of insurance cover, please refer to the Car Sharing service Terms of Use.

        • How can I be sure that the key will be inside the vehicle at the end of the lending period?

          How can I be sure that the key will be inside the vehicle at the end of the lending period?

          The lending period can only be ended if (triggered by the app) the vehicle has successfully checked that the key is inside the vehicle.

        • Can the key be deposited anywhere in the vehicle?

          Can the key be deposited anywhere in the vehicle?

          At the end of the lending period, the key must be left in the vehicle so that it is not visible from outside.

      • LINGUATRONIC online voice control
        • What does this service do for me?

          What does this service do for me?

          With LINGUATRONIC online voice control, you can control many functions in your vehicle simply by giving voice commands. You do not need to remember any specific commands, but can speak quite normally.

          This turns your Mercedes-Benz into a personal assistant to whom you can put any question and many requests, e.g.:

          • Find restaurants and get recommendations: "Where can I eat a burger?" or "Show me the most popular Italian restaurants in Munich" (assisted by Yelp)

          • Current weather and forecasts; "How hot will it be in Paris at the weekend?" or "Will I need an umbrella in Berlin this evening?"

        • What do I need to do in Mercedes me to use the service?

          What do I need to do in Mercedes me to use the service?

          To use LINGUATRONIC online voice control, you need to define your vehicle in Mercedes me and activate it for the Mercedes me connect services. You will be guided through all the necessary steps. You will then find the service on your vehicle page under "Mercedes me connect services > LINGUATRONIC online voice control".

          If you have already defined and activated your vehicle in Mercedes me, you will find the LINGUATRONIC online voice control service on your vehicle page in the section "Mercedes me connect services". You can activate it there under "Manage services".

          Availability of the Mercedes me connect services:

          Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • What do I need to do in the vehicle to use the service?

          What do I need to do in the vehicle to use the service?

          You can use the service immediately in the vehicle: simply activate the voice control by saying the prompt "Hey Mercedes, ..." or using the controls on the steering wheel.

          Suggestions and example applications are provided to support you. And if you find you need help, then simply say "Help".

          Generally you won't need to remember any specific commands, just speak totally normally.

          You can also find detailed information about possible voice commands and which functions can be controlled in the vehicle in the Owner's Manual

          .
        • Do I need any specific optional equipment to use the service?

          Do I need any specific optional equipment to use the service?

          The LINGUATRONIC online voice control service is only available in vehicles with the MBUX multimedia system.

          Please see the overview of services for information about necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • In which languages is voice control available?

          In which languages is voice control available?

          At present the LINGUATRONIC online voice control service is available in German, English, French, Italian, Dutch, Polish, Russian, Swedish, Spanish, Czech and Turkish.

          You can set the desired language in the vehicle.

        • What can I do if the service does not work?

          What can I do if the service does not work?

          Check whether the service is activated:

          - In Mercedes me: On your vehicle page: If the service is activated, it will appear on your vehicle page under "Mercedes me connect services".

          - In the vehicle: In the multimedia system under "Settings > System > LINGUATRONIC > Online Voice Control Subscription" you will see the activation status in Mercedes me. It is also possible to switch the service on or off briefly under "Settings > System > LINGUATRONIC > Online Voice Control". The setting in Mercedes me remains unaffected by this.

          If the service has not been activated, you can activate it simply in Mercedes me under "Manage services".

          Have you activated the service, but it still doesn't work?

          Please check whether there is a mobile phone connection in the vehicle. And make sure that you are in an area with adequate network availability.

          Unable to solve the problem? Then please contact us directly – we will assist you as quickly as possible.

      • Live Traffic Information
        • What must I do to use Live Traffic Information in my COMAND Online?

          What must I do to use Live Traffic Information in my COMAND Online?

          With the optional extra COMAND Online, Mercedes-Benz AG provides free use of Live Traffic Information for a period of three years. Please note that the service will only work in the vehicle if you have activated it in Mercedes me.

          To do this, define your vehicle in Mercedes me (menu item "My vehicles > Add vehicle"). You will then be guided through all the necessary steps, including activation, agreement to the Terms of Use and service activation. Your authorised Mercedes-Benz dealer will be happy to assist you with this, if you so wish.

          You can activate or deactivate Live Traffic Information at any time on the vehicle page of Mercedes me under "Manage services".

        • What happens in my COMAND Online if I don't accept the Terms of Use for Live Traffic Information in Mercedes me?

          What happens in my COMAND Online if I don't accept the Terms of Use for Live Traffic Information in Mercedes me?

          The service will not be activated and you will not be able to use it in COMAND Online.

          Have you already defined your vehicle?

          Then you can reactivate the service on the "Manage services" page. You will be guided through all the necessary steps to do this, including acceptance of the Terms of Use.

          Have you not defined your vehicle yet?

          In this case, you need to define your vehicle (menu item "My vehicles > Add vehicle"). You will be guided through all the necessary steps to do this, including acceptance of the Terms of Use.

        • For how long can I use the Live Traffic Information service?

          For how long can I use the Live Traffic Information service?

          Once the service has been activated, you can use the Live Traffic Information service as often as you like for a period of three years after initial activation. After that, you can renew it in Mercedes me.

        • How do I renew the service?

          How do I renew the service?

          You can do this under "Manage services". On the vehicle page, go to "Mercedes me connect", click on "Manage services" and then select "Manage services". This is where you can find the services available for your vehicle. The current term is shown next to each service.

          To renew a service, please click on "Renew service". You will then be taken automatically to the Mercedes me Store. This is where you can purchase the desired renewal period.

        • What must I do to use Live Traffic Information with Audio 20?

          What must I do to use Live Traffic Information with Audio 20?

          With Audio 20, you do not need to do anything in Mercedes me.

          You can use the service in the vehicle as soon as you insert the SD card in the card slot.

      • Online Map Update
        • What does the Online Map Update service include?

          What does the Online Map Update service include?

          With the Online Map Update service, Mercedes-Benz enables you to fully update the data for your navigation system. This can be done in various ways:

          - Updating of a map region by mobile phone

          - Updating of all the maps by downloading from Mercedes me and installing in the vehicle using a USB stick or SD card

          - Visiting your authorised Mercedes-Benz dealer

          Availability of the Mercedes me connect services:

          Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • For how long can I use the Online Map Update service?

          For how long can I use the Online Map Update service?

          Once the service has been activated, you can use the Online Map Update service as often as you like for a period of three years.

        • How often are the data updated?

          How often are the data updated?

          The navigation data, i.e. map/speech recognition data, are usually updated every three months.

        • What is the meaning of "Region(s) for automatic map update"?

          What is the meaning of "Region(s) for automatic map update"?

          A navigation database is very large. To allow automatic updating and reduce download times, a navigation database is divided into regions (typically countries).

          A region must be selected to update map data automatically.

          To change the region, click on the 'Edit' symbol on the "Online Map Update" page and select the appropriate region in the list.

          If a region is missing from the list, automatic updating cannot be activated. This means that the data in your vehicle will no longer be up-to-date. In this case, first carry out a manual update. You can then select your region.

        • During an automatic update, how long does it take to update the data for the selected region?

          During an automatic update, how long does it take to update the data for the selected region?

          If new map data are available at the time of an automatic update, they will be transferred via your vehicle's mobile phone connection. As this process is carried out on a very large number of vehicles, it can take up to three months before the map data have been updated for every vehicle.

        • What can I do if my data are not updated automatically?

          What can I do if my data are not updated automatically?

          If automatic updating fails, you can only update the relevant region manually.

          Or contact your authorised Mercedes-Benz dealer to have the maps in your navigation system updated.

        • What does "A new map version for your navigation system is available for this region/these regions" mean?

          What does "A new map version for your navigation system is available for this region/these regions" mean?

          The data in your navigation system are no longer up-to-date. We offer you the option of downloading and installing new data. To do this, please click on "Manual update", select the required regions / countries and start the Download Manager. Please note that a very large volume of data may be involved (the size is indicated). Downloading all regions can take several hours, depending on the internet connection.

        • What is a Download Manager?

          What is a Download Manager?

          A Download Manager is software that allows convenient downloading and storage of navigation data. Without the Download Manager you cannot download navigation data. It is compatible with Windows and OS X.

        • What are language recognition data?

          What are language recognition data?

          Language recognition data are the data for the voice dialogue system in your COMAND Online.

        • Why are language recognition data not available for automatic updating?

          Why are language recognition data not available for automatic updating?

          Language recognition data have a high data volume, i.e. they are too large to be transferred by mobile phone.

        • Can I access Online Map Update from my vehicle?

          Can I access Online Map Update from my vehicle?

          No, selecting the region for automatic update and data download can only be carried out via Mercedes me.

        • When in the vehicle, how do I find out that new data are being installed?

          When in the vehicle, how do I find out that new data are being installed?

          Some updates require you to confirm from the system menu of your COMAND Online system. Most updates are automatic, however, and require no action on your part.

        • Is the download and installation process secure?

          Is the download and installation process secure?

          The data are protected against manipulation, and can only be installed if they are suitable for your COMAND Online.

        • Can I continue to navigate while the updates are being downloaded and installed?

          Can I continue to navigate while the updates are being downloaded and installed?

          Yes. There are no restrictions on using either the vehicle or COMAND Online while updates are being downloaded and installed.

        • Why does the download never seem to end?

          Why does the download never seem to end?

          This is due to the internet connection. The download time always depends on the size of the update and the speed of the internet connection.

        • Why am I unable to use my USB stick, although it is large enough?

          Why am I unable to use my USB stick, although it is large enough?

          You must format your USB stick so that larger files (larger than 4 GB) can be stored (e.g. in the NTFS or exFAT format).

        • I have updated the maps in the vehicle, but in Mercedes me I am still prompted to update them (again).

          I have updated the maps in the vehicle, but in Mercedes me I am still prompted to update them (again).

          The information about the update has not yet reached Mercedes me. This can take a few days, as several systems need to connect and exchange data with each other.

        • I have updated the navigation system in the vehicle. Once the update is complete and the navigation system has restarted, I am once again asked if I want to perform an update.

          I have updated the navigation system in the vehicle. Once the update is complete and the navigation system has restarted, I am once again asked if I want to perform an update.

          When the USB stick or SD card is connected, the navigation system automatically checks whether there are new data. To prevent this, simply remove the USB stick or SD card after the update.

        • Why does the region I have specified for the automatic map update change of its own accord?

          Why does the region I have specified for the automatic map update change of its own accord?

          If the Online Map Update service is deactivated and then reactivated, your country of residence is automatically set as the region for automatic map updates. If you have set a different region in the past, this will be overwritten.

      • Personalisation
        • What can I use the Personalisation service for?

          What can I use the Personalisation service for?

          With the Personalisation service, you can create and manage driver profiles for your vehicle in Mercedes me. Every driver profile can be configured, i.e. you can make individual settings for your vehicle. For example, you can choose a style for your vehicle display or the format in which the date is shown, or manage your favourites for quick access in the vehicle. The scope of individualisation options is being expanded continuously. You can configure your vehicle just as you wish. And always drive your very own personal Mercedes-Benz.

          Is your vehicle used by several drivers?

          Then simply invite these drivers to be co-users in Mercedes me, and assign a driver profile to them. Each co-user can configure his/her driver profile individually.

        • What is a driver profile?

          What is a driver profile?

          Driver profiles allow individual settings to be stored, e.g. radio stations, favourites, light settings, and vehicle settings such as belt tensioners, automatic door locking etc.

          With the Personalisation service, you can conveniently configure driver profiles in Mercedes me - any time and anywhere.

          Please note: The settings differ depending on the vehicle equipment.

        • Can I create and configure driver profiles as a co-user?

          Can I create and configure driver profiles as a co-user?

          As a co-user, you cannot create driver profiles yourself. The main user of the vehicle must invite you as a co-user and assign a driver profile to you. You can then set and configure your driver profile in the same manner as the main user.

          The main user has no access to the driver profile of the co-user.

        • What must I do in the vehicle to access/use the driver profile?

          What must I do in the vehicle to access/use the driver profile?

          Simply import the driver profiles in the multimedia system when you get into your Mercedes-Benz. After selection of the desired profile, your vehicle will automatically apply the settings - and the vehicle settings will be just as you want them.

          Further information about this can be found under "User profile" in your vehicle's Owner's Manual.

        • What is the Mercedes me PIN, and what do I need it for?

          What is the Mercedes me PIN, and what do I need it for?

          The Mercedes me PIN is an eight-digit code which protects your data and settings.

          You need the Mercedes me PIN e.g. if you want to transfer your driver profile to another vehicle via a USB stick. Or to switch your vehicle to offline mode.

          For more information, please see your vehicle's Owner's Manual.

          Please note:

          You can only reset the Mercedes me PIN in Mercedes me, a new PIN can only be generated in the vehicle.

        • Why are the settings I have made in Mercedes me not shown/updated in the vehicle?

          Why are the settings I have made in Mercedes me not shown/updated in the vehicle?

          In order to use the settings made in Mercedes me in the vehicle, you must first import them into your vehicle's multimedia system.

          After the import, simply select your personal driver profile and your Mercedes-Benz will adapt to your preferences.

          Further information about this can be found under "User profile" in your vehicle's Owner's Manual.

        • When importing my driver profile I receive the error message "Profiles only partially imported" in the vehicle.

          When importing my driver profile I receive the error message "Profiles only partially imported" in the vehicle.

          You can ignore this error message.

          Please contact us directly with any further questions or problems – we will assist you as quickly as possible.

      • Digital Vehicle Key
        • What optional equipment do I need to use the service?

          What optional equipment do I need to use the service?

          You need the following optional equipment to use the Digital Vehicle Key service in the vehicle:

          - Digital Vehicle Key

          - COMAND Online

          - Wireless charging system for mobile devices or multifunction telephony.

          Availability of the Mercedes me connect services:

          Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • What do I need to do to use my smartphone as a Digital Vehicle Key?

          What do I need to do to use my smartphone as a Digital Vehicle Key?

          To use the Digital Vehicle Key service with your vehicle, you require a compatible smartphone.

          The Mercedes me connect service Digital Vehicle Key must also be activated in Mercedes me.

          When the service is activated, a check is carried out on the technical suitability of your smartphone as a vehicle key. If this proves positive, the virtual key is sent to your phone by one-time, wireless data transfer.

          Once the service has been activated, you can unlock your Mercedes-Benz and get in. To do this, hold your smartphone against the door handle. Place your smartphone in the cradle in the centre console and start the engine with the start/stop button. Please note: The first time you start the engine after activation, you will also need to have your vehicle key with you in the vehicle.

        • Do I need a specific type of smartphone?

          Do I need a specific type of smartphone?

          Yes, you must have a smartphone with near field communication capability - NFC-enabled for short. Alternatively, you can use the Digital Vehicle Key sticker from Mercedes-Benz. This works with any smartphone manufacturer, operating system and mobile provider.

          You can check these technical prerequisites on the "Digital Vehicle Key" page.

          Information on device compatibility is also available at http://www.mercedes-benz-mobile.com/

        • Must my smartphone be connected to the internet if I want to use it as a vehicle key?

          Must my smartphone be connected to the internet if I want to use it as a vehicle key?

          No, when using your smartphone as a vehicle key, you do not need a mobile internet connection. This is where Near Field Communication (NFC) comes into its own.

          There must, however, be a mobile internet connection during the compatibility check or activation/deactivation of the service.

        • How close to the vehicle must I hold the smartphone for the Digital Vehicle Key to work?

          How close to the vehicle must I hold the smartphone for the Digital Vehicle Key to work?

          To unlock and lock the vehicle, hold your smartphone as close as possible to the driver's door - until it almost touches the door handle. The transmission distance is just a few centimetres. Please ensure that the back of your smartphone (where the NFC antenna / Digital Vehicle Key sticker is located) faces the door handle.

          To start the vehicle, please place the smartphone in the tray in the centre console.

        • Can I use more than one smartphone as a digital key for the same vehicle?

          Can I use more than one smartphone as a digital key for the same vehicle?

          No, the service can currently be activated only once on the mobile phone number of the vehicle's main user.

        • If I use more than one smartphone with a MultiSIM, will the service be activated on all my smartphones?

          If I use more than one smartphone with a MultiSIM, will the service be activated on all my smartphones?

          No, the service can only be activated on one single SIM card. Please make sure that the only smartphone that is switched on is the one whose SIM card you wish to activate with the digital key.

        • My mobile phone number has changed. What do I need to do to continue using the service?

          My mobile phone number has changed. What do I need to do to continue using the service?

          Enter your new mobile phone number on the "My data" page. After the data have been stored, the service will be automatically deactivated.

          To use the service with the new mobile phone number, you must reactivate it with the new mobile phone number.

        • I have a new SIM card. What do I need to do to continue using the service?

          I have a new SIM card. What do I need to do to continue using the service?

          To rule out unlawful use of your old SIM card, please first deactivate the service on the vehicle page under "Digital Vehicle Key".

          Please note: In order to deactivate the service, make sure that the old SIM card is inserted and that your smartphone is on and available under the mobile phone number you entered. Deactivation can take up to nine hours. After successful deactivation, you will be sent a text message as confirmation and can view the updated service status in Mercedes me.

          After deactivation, you can activate the service again for your new SIM card.

          Was deactivation unsuccessful?

          In this case, contact your Mercedes-Benz Service partner immediately to make sure that the service cannot be used illegally.

          Are you already using your new SIM card?

          If so, please reset the service on the "Digital Vehicle Key" page by clicking on "Reset service".

          You can then reactivate the service for your new SIM card under "Manage services".

        • I have a new smartphone. What do I need to do to continue using the service?

          I have a new smartphone. What do I need to do to continue using the service?

          If you are still using the same SIM card in your new NFC-capable smartphone, you can continue to use the service as before.

        • I have attempted to deactivate the service, but deactivation was unsuccessful.

          I have attempted to deactivate the service, but deactivation was unsuccessful.

          Please contact your Mercedes-Benz service partner if you want to rule out unlawful use of the service or to deactivate the Digital Vehicle Key sticker.

      • Mercedes me connect Concierge Service
        • How do I access the Concierge Service?

          How do I access the Concierge Service?

          The Concierge Service is available around the clock on 365 days of the year, and can be accessed from all countries or regions listed in the General terms & conditions.

          There are various ways you can contact the concierge:

          - In the vehicle: You can reach the concierge from your vehicle using the Info Call button in your overhead control panel.

          - Via the Mercedes me App: This enables you to make a call to the concierge.

        • What tasks can the concierge perform for me?

          What tasks can the concierge perform for me?

          The concierge assists you with day-to-day questions and tasks. These include:

          • Search results for desired destinations incl. sending to the vehicle's navigation system

          • Restaurant and hotel recommendations and reservations

          • Hotel bookings in all European markets in which Mercedes me connect is available

          • Searching for and preparing information

          • Share prices

          • Sports results

          • What's on at the cinema of your choice

          • Travel information

          • Weather service

          • Traffic information

          • Optimum routes

          and lots more

          You can find a detailed description of the range of tasks in the General terms & conditions.

          The concierge requires your credit card information to perform chargeable services (hotel bookings, event bookings, ordering flowers). This information will not be stored, and is used only to provide the requested service.

        • How can the concierge reach me or call me back?

          How can the concierge reach me or call me back?

          The concierge can send you information by email, short message to your navigation system, text message or a personal call. It is also possible to receive routes and individual destinations (such as restaurants) directly in your navigation system and to load these as destinations.

          You can select a preferred contact channel for Mercedes me. The concierge will always use this contact channel, provided it is possible at the time of your particular request.

          The concierge will answer your enquiry as quickly as possible. In most cases, this will be either during or immediately after your call. In normal circumstances, it will never take more than one hour after your request has been received. However, the time can sometimes vary depending on the complexity of the request.

        • What tasks can the concierge perform for me?

          What tasks can the concierge perform for me?

          The concierge assists you with day-to-day questions and tasks. These include:

          • Search results for desired destinations incl. sending to the vehicle's navigation system

          • Restaurant and hotel recommendations and reservations

          • Hotel bookings in all European markets in which Mercedes me connect is available

          • Searching for and preparing information

          • Share prices

          • Sports results

          • What's on at the cinema of your choice

          • Travel information

          • Weather service

          • Traffic information

          • Optimum routes

          and lots more

          You can find a detailed description of the range of tasks in the General terms & conditions.

          The concierge requires your credit card information to perform chargeable services (hotel bookings, event bookings, ordering flowers). This information will not be stored, and is used only to provide the requested service.

        • What does the Concierge Service cost?

          What does the Concierge Service cost?

          This depends on the optional equipment in your vehicle.

          For the E-Class and the new S-Class, in conjunction with COMAND Online, there is a free 1-year test phase. After its expiry you can extend the Concierge Service at a fee for another year in the Mercedes me connect Store. This can be done simply under "Manage services" or directly in the Mercedes me Store http://mb4.me/store_concierge-service_de.

          With Audio 20 there is no free trial. However, you can purchase the Concierge Service for a period of one year at any time in the Mercedes me Store: http://mb4.me/store_concierge-service_de.

        • Why do I need a security question and answer?

          Why do I need a security question and answer?

          A security question and answer are only required if you wish to book chargeable services. Or if you need to look at the history of your enquiries, e.g. if you wish to know which hotel was recommended to you last month.

          You can change both the question and the answer at any time in Mercedes me. Changing them directly via the concierge is not possible.

        • I have more than one concierge-capable vehicle. Can I use the concierge in all my vehicles?

          I have more than one concierge-capable vehicle. Can I use the concierge in all my vehicles?

          Yes, you can use the Concierge Service in each concierge-capable vehicle. This requires you to activate the service separately for each vehicle in Mercedes me.

        • Is the service also available to my partner or to a co-user?

          Is the service also available to my partner or to a co-user?

          No, the Concierge Service is available only to the main user (pairing of person with vehicle).

      • Remote Parking Assist
        • Where can I obtain the Remote Parking App?

          Where can I obtain the Remote Parking App?

          The free app can be obtained in the respective App Stores.

          Note:

          Please see the overview of services for information about availability of the services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

        • Can I use the service with more than one device?

          Can I use the service with more than one device?

          Yes. You can connect up to ten devices to Remote Parking Assist in your vehicle. There is no additional cost. This allows co-users of the vehicle to enjoy the same convenience.

          You can connect your smartphone to a maximum of ten different vehicles.

        • Do I require an internet connection?

          Do I require an internet connection?

          No internet connection is required for parking and unparking. The function is therefore also available in underground car parks, for example. You only need access to the respective App Stores to download the Remote Parking App.

        • Can I use Remote Parking Assist directly after activating the service?

          Can I use Remote Parking Assist directly after activating the service?

          No, after activation of the service in Mercedes me, the vehicle must first be driven several times. Only then will Remote Parking Assist be available in the vehicle.

        • Can I use the app immediately after installation?

          Can I use the app immediately after installation?

          No, first it is necessary to authorise each smartphone once in the vehicle:

          To do this, activate Bluetooth® on your smartphone and open the app. In the app, go to "Add new vehicle".

          Select the pairing function in the "Remote Parking Assist" menu of the multimedia system ("Connect new device").

          On the vehicle display you will now be prompted to select the pairing function on the "MB_Park" app ("Add new vehicle").

          Selecting this starts the authorisation process, and a six-figure password appears in the vehicle display. A corresponding input screen appears in the app. Once you have entered and confirmed the password on your smartphone, the pairing process will begin.

          If authorisation is successful, a corresponding message will appear in the vehicle display.

          You can now use Remote Parking Assist.

        • How far away from the vehicle can I move?

          How far away from the vehicle can I move?

          You must be within approx. three metres of the vehicle. If you move further away, the vehicle will stop automatically and a message will appear on your smartphone.

          Please note: You are still the driver, and bear responsibility for your vehicle. Please make sure at all times that there are no people or obstacles around the vehicle.

        • What uphill/downhill gradients are possible with Remote Parking Assist?

          What uphill/downhill gradients are possible with Remote Parking Assist?

          Manoeuvring into and out of parking spaces is only possible if the gradient is low. If the gradient is too extreme, remote parking will not be available.

          If the maximum gradient is exceeded during a manoeuvre, a message will appear on your smartphone and the vehicle will stop.

          You can then manoeuvre the vehicle back to its original position.

        • What happens if the Bluetooth® connection is unstable or lost?

          What happens if the Bluetooth® connection is unstable or lost?

          If the connection between your smartphone and the vehicle is poor, a message will be sent to your smartphone and the vehicle will stop moving. You can continue the manoeuvre as soon as the quality of the connection improves.

          If the connection fails completely, the vehicle will stop and the engine will be switched off. After making a new connection, you can continue the manoeuvre from the point where it was interrupted.

      • Software updates
        • When and how often will I receive software updates?

          When and how often will I receive software updates?

          There are no fixed times for the delivery of software updates. As soon as quality improvements or new functionalities are available for your vehicle and its equipment, they will be sent to you promptly.

        • How will I receive software updates in future?

          How will I receive software updates in future?

          Updates will be conveniently sent to you via your vehicle's mobile phone connection. Most updates are automatic and require no action on your part. Some updates require your confirmation in the system menu of your COMAND Online system. Corresponding information will be made available to you both in Mercedes me and in your COMAND system.

        • Can a software update fail?

          Can a software update fail?

          There may be rare cases where an update could not be carried out. In such cases, your vehicle will remain fully operational and roadworthy.

          At a later juncture you will receive the update either once again via your vehicle's mobile phone connection or, if necessary, the next time it is serviced at the latest.

        • Can I deactivate the Software updates service in Mercedes me?

          Can I deactivate the Software updates service in Mercedes me?

          No. Software updates cannot be deactivated, as they are part of the basic Mercedes me connect service package. The updates are necessary to ensure the long-term quality and availability of Mercedes me connect services.

        • Can I use my vehicle without restrictions during a software update?

          Can I use my vehicle without restrictions during a software update?

          Yes. There are no restrictions on using your vehicle while software is being updated. Download and installation take place while the vehicle is stationary.

      • Problems during use
        • Why are no remote data for my vehicle displayed in Mercedes me?

          Why are no remote data for my vehicle displayed in Mercedes me?

          If your vehicle supports Mercedes me connect and you have activated Mercedes me connect, make sure that you have accepted the Terms of Use for Remote Retrieval of Vehicle Status and have activated the service.

          With the Mercedes me Adapter retrofit solution, information on the vehicle status is located in your Mercedes me Adapter App.

          Regrettably, if your vehicle does not support Mercedes me connect, vehicle data will not be available.

        • Why are the remote data for the Remote Retrieval of Vehicle Status service sometimes not up to date?

          Why are the remote data for the Remote Retrieval of Vehicle Status service sometimes not up to date?

          Updating of the remote data is triggered as soon as you switch off your vehicle's engine – but the data will only be transferred if there is a mobile data connection to the vehicle. If you have parked your vehicle in a location with a poor or inadequate connection to a mobile network (e.g. in an underground garage), it may be impossible for the data to be transferred.

        • Why does the Parked Vehicle Locator service not work if I am a certain distance from my car?

          Why does the Parked Vehicle Locator service not work if I am a certain distance from my car?

          The Parked Vehicle Locator service was developed to find the vehicle in a car park. It has a maximum radius of 1.5 kilometres, based on your current location.

          If your vehicle is within this radius and the Parked Vehicle Locator service still does not work, check whether you have enabled the Location function on your smartphone (or device). This is required if you wish to use the service.

        • I cannot access various Mercedes me connect services. What might be the cause?

          I cannot access various Mercedes me connect services. What might be the cause?

          If an error occurs when accessing a service, please contact us directly – we will assist you as quickly as possible.

        • What can I do if my vehicle stops sending or receiving data, and various services stop working correctly?

          What can I do if my vehicle stops sending or receiving data, and various services stop working correctly?

          Please also contact us directly with any technical problems relating to your vehicle – we will assist you as quickly as possible.

    • Mercedes me Adapter and Mercedes me Adapter App
      • General
        • What is the Mercedes me Adapter?

          What is the Mercedes me Adapter?

          The Mercedes me Adapter consists of hardware and software. The hardware, the Mercedes me Adapter, is inserted into the diagnostics interface ("OBD2 socket") of the vehicle. The Mercedes me Adapter communicates with the Mercedes me Adapter App via Bluetooth®. In this way, it is possible to read out information from the vehicle. A range of safety, service and mobility functions can be used via the Mercedes me Adapter App, based on the read-out data.

        • What are the requirements for using the Mercedes me Adapter?

          What are the requirements for using the Mercedes me Adapter?

          Requirements for the use of the Mercedes me Adapter:

          - Smartphone (iPhone or Android smartphone) with Bluetooth®
          - Mercedes-Benz vehicle from one of the compatible model series
          - Mercedes me Adapter App (available free of charge in the Apple App Store or at Google Play)
          - Mercedes me user account with Terms of Use for Mercedes me Adapter services accepted
          - Mercedes me Adapter (available exclusively from your authorised Mercedes-Benz dealer)
          - Activation of the Mercedes me Adapter services by the Mercedes-Benz service partner

        • In what vehicles can the Mercedes me Adapter be used?

          In what vehicles can the Mercedes me Adapter be used?

          An overview of the compatible model series can be found under "Technical requirements" on the following website:

          >www.mercedes.me/adapter

        • How much do the Adapter and the Adapter App cost?

          How much do the Adapter and the Adapter App cost?

          The Adapter is available from your authorised Mercedes-Benz dealer, who can provide price information.
          The Adapter App is available free of charge from the Apple App Store and Google Play.

        • Can the use of the Mercedes me Adapter incur follow-up costs?

          Can the use of the Mercedes me Adapter incur follow-up costs?

          Use of the Mercedes me Adapter is free of charge. The usual terms for calls to mobile or landline numbers apply when calling from the app. Depending on the mobile phone contract, there may be costs for the download and data transfer.

        • Where can I find further information about the Mercedes me Adapter?

          Where can I find further information about the Mercedes me Adapter?

          Further information about the Mercedes me Adapter can found at the following website:

          >www.mercedes.me/adapter

        • What devices and operating systems support the Mercedes me Adapter App?

          What devices and operating systems support the Mercedes me Adapter App?

          The Mercedes me Adapter App is only available for Android and iOS.

          Further information about devices and operating systems can be found on the following website:
          >www.mercedes.me/adapter

        • Why are the vehicle designation, registration number and photos in the Mercedes me Adapter App and in Mercedes me not identical?

          Why are the vehicle designation, registration number and photos in the Mercedes me Adapter App and in Mercedes me not identical?

          The data held in the Mercedes me Adapter App have no influence on the data stored in Mercedes me.

        • My Mercedes me Adapter service no longer works. What should I do?

          My Mercedes me Adapter service no longer works. What should I do?

          Please contact us in the event of technical problems relating to your vehicle or the services.

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