Emergency "Service 24h"

Here to help.

Get on-call help when you need it.

Get on-call help when you need it.

In the event of a technical breakdown or starting problems en route, Mercedes-Benz Service24h is there to help you. Our Service hotline will respond to your call and arrange for rapid, professional assistance. On 365 days of the year, 7 days a week and 24 hours a day, our Service24h will quickly be on its way to you. A breakdown can often be repaired right on the spot, but where this is not possible, we will make sure that your vehicle is taken to the nearest Mercedes-Benz Authorised workshop and assist in arranging alternative transportation for you.


With Mercedes-Benz Service 24h you can count on these services:

  • Individual assistance in emergencies
  • Advice and diagnosis
  • Organizing help
  • Control and coordination
  • Qualified specialists

Service 24h: An accident – what now?

Service 24h: An accident – what now?

Step 1:  Put on fluorescent jacket, secure the accident site.

Step 2:
  Report the emergency to rescue services or the police.

Step 3:
  Enter the accident data in accident log.

Step 4:
  Take photos of the vehicles involved in the accident and of the accident site.

Step 5:
Phone the Mercedes-Benz service hotline in your country, describe the damage and have your vehicle papers ready. The Mercedes-Benz AccidentAssist arranges the transport of your vehicle to the nearest Mercedes-Benz service outlet, takes care of getting you back on the road and discusses the settlement of claims with your insurance.

24hr Service Phone Numbers Directory

Country 24h Service

24hr Service Phone Numbers Directory

Country 24h Service

Abu Dhabi :


Dubai, U.A.E. :


Bahrain :


Alexandria , Egypt :


Egypt :


Jordan :


Kuwait :


Lebanon :


Oman :


Pakistan :


Qatar :


Saudi Arabia, JACO :


Iraq :

+964-750-570 4959